Call Center Specialist I or II (2nd Shift)

US-MI-Grand Rapids
ID
2017-3332
# of Openings
1
Type
Full Time
Category
Customer Service/Support

Overview

Lake Michigan Credit Union established in 1933 is one of the largest financial institutions in Michigan and one of the largest credit unions in the nation! For several years running, LMCU has earned inclusion as one of the 101 Best and Brightest Companies to Work For in West Michigan, Metropolitan Detroit and nationally!

This award is based on key metrics like communication, work-life balance, employee education, diversity, recognition, retention and many others. This award recognizes our efforts to build a strong, sustainable business presence without sacrificing employee benefits, growth or wellbeing.

As an employee, you'll enjoy a stimulating, professional atmosphere, supported by the latest technology, training and development. You will be encouraged to refine your existing skills in an environment of empowerment, gain new experiences, and progress to the limits of your own motivation. Our comprehensive benefit package for full-time employees includes health, dental, vision and life insurance, tuition assistance, 401(k) and pension plan options for retirement savings, paid volunteer time and paid time off that allows you to balance work and home life.

Position Overview:

The Call Center Specialist 1 or 2 is responsible for assisting members and potential members with their telephone requests; explains services, responds to problems, and directs phone calls to the appropriate area.

The 2nd Shift position offers a range of hours from 10:30AM-9:00PM.

 

Responsibilities

  • Assists members and potential members with their telephone requests; answers questions about products and services and resolves problems that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations.

  • Identifies cross sell opportunities and cross sells services to members.

  • Maintains member account information on computer system.

  • Assures that appropriate records are maintained and required reports are prepared.

Qualifications

 

  • One to three years of similar experience, including preparatory experience.
  • High school degree or equivalent

 

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