Benefits Specialist

Job Locations US-MI-Grand Rapids
# of Openings
Full Time
Human Resources


Lake Michigan Credit Union established in 1933 is one of the largest financial institutions in Michigan and one of the largest credit unions in the nation! For several years running, LMCU has earned inclusion as one of the 101 Best and Brightest Companies to Work For in West Michigan, Metropolitan Detroit and nationally!


This award is based on key metrics like communication, work-life balance, employee education, diversity, recognition, retention and many others. This award recognizes our efforts to build a strong, sustainable business presence without sacrificing employee benefits, growth or wellbeing.


As an employee, you'll enjoy a stimulating, professional atmosphere, supported by the latest technology, training and development. You will be encouraged to refine your existing skills in an environment of empowerment, gain new experiences, and progress to the limits of your own motivation. Our comprehensive benefit package for full-time employees includes health, dental, vision and life insurance, tuition assistance, 401(k) and pension plan options for retirement savings, paid volunteer time and paid time off that allows you to balance work and home life


Position Overview:


The Benefits Specialist is responsible for the day to day administration of employee benefit programs such as basic and major medical coverage, dental insurance, group life insurance, and other benefits. Communicates benefits and wellness features to employees and communicates with benefit carriers and wellness companies as necessary. Reconciles statements and prepares necessary reports and documentation.


  • Making recommendations and exploring new ideas and opportunities to Benefits Manager to enhance the wellness and benefits package including perks to increase employee participation and the development, coordination, and maintenance of the wellness programming and initiatives including lunch and learns, on-site flu shots program, health fairs, etc.
  • Maintaining HRIS system including adding new employees, terminating employees, updating benefit information and position/salary changes, and maintaining any other applicable record keeping files. Printing and distributing necessary reports as needed.
  • Administering, under the direction of the Benefits Manager, employee benefits programs such as Health Insurance, Dental Insurance, Life Insurance Plans, Disability and Accidental Death Policies, EAP, and Flexible Spending. Consulting with and advising employees on eligibility for insurance, hospitalization, and other benefits in addition to researching escalated claims issues by working with vendors to provide feedback and provide resolution. Maintaining benefits records and preparing correspondence and notification documents necessary for implementing or changing benefit coverage and in compliance with required governmental reports.
  • Developing and launching communication plans including announcements with respect to the below programs with intent to provide continuing education and promotion of features of the below:
    – New Benefits and/or Perks
    – Wellness Program and Initiatives
    – Employee Assistance Program (EAP) promotion
    – Routine enrollment meetings
    – Annual Open Enrollment
    – Updates to Company Intranet with revised benefit forms; to include new hire packages and plan documents.
  • Administering and reconciling all benefit invoices. Calculating, billing, and processing payments received for employees on unpaid leave. Compiling reporting on plan participation , premiums, claims payments, expense payments and other data to monitor and analyze data to measure success of benefits’ and wellness programs. Ensuring accuracy of benefit enrollments and performs audits.
  • Assisting with the annual budgeting process by compiling the costs for company-sponsored benefits and calculating the new year’s budget. Also assists with the annual renewal process and open enrollment for employee benefits.
  • Administering leave programs including Short and Long Term Disability, and FMLA/Medical leaves ensuring compliance with Federal and State laws and regulations. Processing Long Term Disability applications, administering long-term leaves, and coordinating claims with the LTD provider.
  • Assisting in various Affordable Care Act (ACA) compliance requirements, to include reporting and communication of benefits eligibility as is applies to measurement periods.


Preferred Education and Experience:

  • Five to eight years of similar or related experience coupled with a college degree. 
  • Expertise in benefit program requirements and laws. 
  • SHRM/PHR and/or CEBS certification. 
  • Strong attention to detail with excellent written and verbal communication skills. 
  • Intermediate to advanced proficiency using Microsoft Excel. 


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