• Mortgage Early Default Counselor

    Job Locations US-MI-Grand Rapids
    # of Openings
    Full Time
    Customer Service/Support
  • Overview


    Lake Michigan Credit Union is one of the largest financial institutions in Michigan and was established in 1933. We are seeking customer oriented individuals to join our team and help ensure our 5 star promise is carried out. As an employee, you’ll enjoy a stimulating, professional atmosphere, supported by the latest technology and training. You will be encouraged to refine your existing skills in an environment of empowerment, gain new experiences, and progress to the limits of your own motivation.


    Lake Michigan Credit Union is looking for a dedicated individual to join one of our team as a Mortgage Early Default Counselor


    • Educate members of the benefits of fulfilling their mortgage payment obligations
    • Contact delinquent members via telephone and written correspondence in an attempt to resolve the delinquent loan issue.
    • Process routine transactions, document loan comments, and respond to members, investors, or other 3rd party inquiries.
    • Research and prepare documentation, handle mortgage accounts in accordance with established guidelines and policies to determine the appropriate course of action.
    • Maintain compliance to LMCU, Fannie Mae, Freddie Mac, Ginnie Mae, VA, and RD established collections policies and procedures. 


    • Ability to speak persuasively and offer options to the members in order to secure payments.
    • Previous real estate collection experience or customer service is preferred.
    • Knowledge of Freddie Mac  and Fannie Mae servicing experience is also preferred.



    Applicant should possess a minimum of a High School diploma coupled with some college or bachelor degree is preferred.


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