Member Direct Mortgage Processing Manager

Job Locations US-MI-Grand Rapids
# of Openings
Full Time


Lake Michigan Credit Union established in 1933 is one of the largest financial institutions in Michigan and one of the largest credit unions in the nation! For several years running, LMCU has earned inclusion as one of the 101 Best and Brightest Companies to Work For in West Michigan, Metropolitan Detroit and nationally!


This award is based on key metrics like communication, work-life balance, employee education, diversity, recognition, retention and many others. This award recognizes our efforts to build a strong, sustainable business presence without sacrificing employee benefits, growth or wellbeing.


As an employee, you'll enjoy a stimulating, professional atmosphere, supported by the latest technology, training and development. You will be encouraged to refine your existing skills in an environment of empowerment, gain new experiences, and progress to the limits of your own motivation. Our comprehensive benefit package for full-time employees includes health, dental, vision and life insurance, tuition assistance, 401(k) and pension plan options for retirement savings, paid volunteer time and paid time off that allows you to balance work and home life


  • Assisting with restructuring files, extending / locking rates, working with Sales Managers to find solutions for difficult files.
  • Directing daily operations of the Member Direct Mortgage Loan Department and supervises employees; conducting performance appraisals and recommending salary adjustments and/or promotions. Coordinating mortgage loan training and education for employees.
  • Analyzing loan data reports for any corrective action. Maintaining loan accounts including delinquency control, and reporting to regulatory agencies as required; calling on delinquent members as needed. Monitoring Member Direct daily pipeline to identify aged loans and working with staff to resolve issues timely. Assisting with restructuring files, extending/locking rates, working with Sales Managers to find solutions for difficult files. Assisting in maintaining accurate and timely loan statuses pertaining to workflow time lines.
  • Partnering with the Information Systems department to coordinate Mortgage Processing needs. Partnering with Marketing department in developing Member Direct Mortgage Loan promotions.


Preferred Education and Experience:

  • 5 to 8 years of similar or related exerience coupled with a college degree. 
  • Registered as an active Mortgage Loan Originator (MLO) on the NMLS site. 
  • Extensive knowledge of consumer, commercial and real estate lending practices and procedures. 


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