Assistant Branch Manager

Job Locations US-MI-Holland
# of Openings
Full Time
Retail Branch


Lake Michigan Credit Union established in 1933 is one of the largest financial institutions in Michigan and one of the largest credit unions in the nation! For several years running, LMCU has earned inclusion as one of the 101 Best and Brightest Companies to Work For in West Michigan, Metropolitan Detroit and nationally!

This award is based on key metrics like communication, work-life balance, employee education, diversity, recognition, retention and many others. This award recognizes our efforts to build a strong, sustainable business presence without sacrificing employee benefits, growth or wellbeing.

As an employee, you'll enjoy a stimulating, professional atmosphere, supported by the latest technology, training and development. You will be encouraged to refine your existing skills in an environment of empowerment, gain new experiences, and progress to the limits of your own motivation. Our comprehensive benefit package for full-time employees includes health, dental, vision and life insurance, tuition assistance, 401(k) and pension plan options for retirement savings, paid volunteer time and paid time off that allows you to balance work and home life.

Position Overview:

The Assistant Branch Manager is responsible for directing and coordinating the activities of a Credit Union facility and aids the Branch Manager in ensuring the branch meets organizational, financial, operational, service, and growth plans. The Assistant Branch Manager works with the Branch Manager to facilitate staff development and works with staff members to ensure member relations and drive Credit Union initiatives.



  • Assists Branch Manager with staff development, including hiring, employee training, monthly dialogues and evaluations, disciplinary actions, and critical conversations.
  • Coordinates and communicates branch scheduling to best serve member needs.
  • Collaborates with Branch Manager to develop methods to track and measure

    employee productivity, accuracy, sales, and service. Creates action plans based on analysis of measured data to

    drive branch growth.

  • Underwrites and decisions loan applications processed by Member Service Representatives and analyzes loan risk by applying knowledge of policies and procedures to identify credit and fraud risks, to monitor debt-to-income ratios, and to calculate loan to value on collateral.
  • Oversees daily branch operations and manages branch office in the absence of the Branch Manager.
  • Ensures transactions are processed accurately and in a timely manner.
  • Coaches staff to anticipate members' needs by applying knowledge of market competition and knowledge of LMCU's products and services.
  • Resolves escalated member concerns by tactfully solving problems and follows up to ensure that member needs are fully satisfied.
  • Collaborates with other business units to aid with sales success and coaches staff on cross-selling to further develop business.


Preferred Education and Experience:

  • A college degree.
  • Three to five years of similar or related experience, including preparatory experience.


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