• Application Support Analyst

    Job Locations US-MI-Grand Rapids
    ID
    2018-3936
    # of Openings
    1
    Type
    Full Time
    Category
    Information Technology
  • Overview

    Lake Michigan Credit Union is one of the largest financial institutions in Michigan and was established in 1933. We are seeking customer oriented individuals to join our team and help ensure our 5 star promise is carried out. As an employee, you’ll enjoy a stimulating, professional atmosphere, supported by the latest technology and training. You will be encouraged to refine your existing skills in an environment of empowerment, gain new experiences, and progress to the limits of your own motivation.

    Lake Michigan Credit Union is looking for a dedicated individual to join one of our team as an Application Support Analyst.

     

    Responsibilities

    • Resolving highly complex software design issues and creating new software for one or more products
    • Documenting problems
    • Reviewing changes to production job flows and communicating modifications to the job submission team
    • Verifying the accuracy of software migrations
    • Supporting test environments
    • Coordinating with production control and operational counterparts
    • Providing rapid response to problems
    • Solving or escalating the problem as necessary
    • Writing and/or reviewing operational procedures
    • Create and execute procedures to verify that software components were successfully migrated to production

    Qualifications

     

     

    • Bachelor degree in CS, MIS, or similar; or two years of related experience.
    • Poses strong analytical and creative problem solving skills
    • Excellent Communication skills
    • Attention to detail
    • customer service skills
    • Display courtesy, tact, and diplomacy in every transaction performed

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