• Member Service Representative (Float)

    Job Locations US-MI-Livonia
    # of Openings
    Full Time
    Retail Branch
  • Overview

    Lake Michigan Credit Union is one of the largest financial institutions in Michigan and was established in 1933. We are seeking customer oriented individuals to join our team and help ensure our 5 star promise is carried out. As an employee, you'll enjoy a stimulating, professional atmosphere, supported by the latest technology and training. You will be encouraged to refine your existing skills in an environment of empowerment, gain new experiences, and progress to the limits of your own motivation. Lake Michigan Credit Union is looking for a dedicated individual to join one of our branches as a On Call MSR (Member Service Representative).


    • Available to travel from branch to branch in Southeast Michigan area
    • Assist members with opening and closing of accounts
    • Taking loan applications (including secondary mortgages)
    • Opening special accounts (trusts, HSA, IRA, etc)
    • Answering questions about LMCU products and services and resolving concerns
    • Identifying opportunities to inform our membership about beneficial products


    • At minimum a successful MSR I candidate should have completed the MSR certification or be in process of obtaining MSR certification.
    • Must have excellent customer service and communication skills
    • Utilize excellent interpersonal skills, diplomacy and tact in working with employees and customers
    • Function as part of a collaborative team
    • Must be proficient in various technologies
    • Detail oriented


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