• Card Service Representative

    Job Locations US-MI-Grand Rapids
    # of Openings
    Full Time
    Customer Service/Support
  • Overview

    Lake Michigan Credit Union established in 1933 is one of the largest financial institutions in Michigan and one of the largest credit unions in the nation! For several years running, LMCU has earned inclusion as one of the 101 Best and Brightest Companies to Work For in West Michigan, Metropolitan Detroit and nationally!

    This award is based on key metrics like communication, work-life balance, employee education, diversity, recognition, retention and many others. This award recognizes our efforts to build a strong, sustainable business presence without sacrificing employee benefits, growth or wellbeing.

    As an employee, you'll enjoy a stimulating, professional atmosphere, supported by the latest technology, training and development. You will be encouraged to refine your existing skills in an environment of empowerment, gain new experiences, and progress to the limits of your own motivation. Our comprehensive benefit package for full-time employees includes health, dental, vision and life insurance, tuition assistance, 401(k) and pension plan options for retirement savings, paid volunteer time and paid time off that allows you to balance work and home life.

    Position Overview:

    The Card Service Representative is responsible assisting members with their card accounts; control issuing, blocking, or renewal of credit cards/ATM cards/Debit cards.



    • Processes approved credit/debit/ATM card applications; orders cards and sets up member files in computer system;

      verifies accuracy of cards issued and sends cards to member.

    • Provides members with information and direction regarding their account status, requests, payments, and rights and

      obligations associated with the account.

    • Prepares and balances related reports and accounts.

    • Maintains related files and control records.

    • Setting up automatic credit card transfers.
    • Assisting with general maintenance of credit card payments.
    • Processing disputes, lost/stolen accounts, adjustments,cash advances, and card fees.


    Preferred Education and Experience:

    • A high school degree of equivalent
    • One to three years of similar or related experience, including preparatory experience.


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